AR
Andrew R
1 reviews | Active since Feb 2021
04 Feb 2021, 08:47
Pre paid electricity
I have been trying to resolve a issue with Discovery Bank paying with an EFT or Discovery miles to buy prepaid electricity. They have acknowledge that there is a problem and advised that I contact the meter manufacturer. Which I did and they responded that on their side they cannot see any problems and request that I purchase the electricity from another bank account. I then purchase the electricity with an FNB account with no problem This proof of purchase I forwarded to Discovery Bank and the only answer I got is that a banker will contact me. The reference no is ***.
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Andrew R's updateReviewer Update
05 Feb 2021, 12:09- Discovery Bank advertise that you can buy prepaid electricity and use your discovery miles as payment. I am unsuccessful to this transaction, although if I buy prepaid electricity with my FNB account I have no problems. I have forwarded them the successful prepaid FNB voucher with the meter number used clearly visible. I have also forwarded the the Discovery voucher that was unsuccessful. (Number again visible)Discovery Bank now expect me to resolve their problem with their service provider Blue Label. I have contacted Blue label and forward them all the information and my Case number is 937901 They have been unsuccessful with excuses that their systems is down. I just want to know is this my problem or Discovery Banks problem. The person who answered yesterday from Discovery is just passing the buck. Why should I contact Mossel Bay municipality if my FNB account works?? Surely they cannot advertise a service that’s not working?? Is it possible to get some answers to these questions Thanks
AR
Andrew R's update05 Feb 2021, 12:09
Reviewer Update
- Discovery Bank advertise that you can buy prepaid electricity and use your discovery miles as payment. I am unsuccessful to this transaction, although if I buy prepaid electricity with my FNB account I have no problems. I have forwarded them the successful prepaid FNB voucher with the meter number used clearly visible. I have also forwarded the the Discovery voucher that was unsuccessful. (Number again visible)Discovery Bank now expect me to resolve their problem with their service provider Blue Label. I have contacted Blue label and forward them all the information and my Case number is 937901 They have been unsuccessful with excuses that their systems is down. I just want to know is this my problem or Discovery Banks problem. The person who answered yesterday from Discovery is just passing the buck. Why should I contact Mossel Bay municipality if my FNB account works?? Surely they cannot advertise a service that’s not working?? Is it possible to get some answers to these questions Thanks
Discovery Bank's replyOfficial
17 Feb 2021, 16:14Hi, Andrew
Please accept our apologies for the delay in response. We have contacted Blue Label directly and they advised they are aware of the issue and will sort it out on there side.
Regards,
Lebohang
Please accept our apologies for the delay in response. We have contacted Blue Label directly and they advised they are aware of the issue and will sort it out on there side.
Regards,
Lebohang
Discovery Bank's reply17 Feb 2021, 16:14
Official
Hi, Andrew
Please accept our apologies for the delay in response. We have contacted Blue Label directly and they advised they are aware of the issue and will sort it out on there side.
Regards,
Lebohang
Please accept our apologies for the delay in response. We have contacted Blue Label directly and they advised they are aware of the issue and will sort it out on there side.
Regards,
Lebohang