Possibly the worst bank in existence

So here we are again, and whole week has passed once again, without resolve.

Discovery has blocked and frozen this guys account as per their reply to me via phone. They've got all the proof they need. Yet here I am still waiting for refund.

Phone their ***** department again today, 1st time call gets cut, second time speak to a bongani who doesn't even listen further and just ignores me on the other side and goes quiet. What the hell service are you running here?

My bank fnb says that they are waiting for youse, you then say I must phone my bank, stop passing the buck and give me answers as to when I'm getting this amount of R16000.00 reversed? I mean youse have frozen your ***** and ****mer clients account, you have all the proof including his profile photos, name surname cell number proof of payment saps case number as well as the affidavit.

Why the hell are you dragging your feet with this and quite frankly seemingly not giving a ****?

Come on discovery, such a big entity as yourselves what is R16000 to you?

Please just reverse or refund the entire transaction ASAP, I need this money so desperately you don't understand.

But it feels for me as mentioned that you're passing the buck and don't want to help me with quickness. And don't tell me the investigating officer is busy with it. Busy with what? He has everything he needs. So what's there to wait for?