Poor/lack customer service stupid processes

I would encourage everyone to stop banking with discovery, cancel their medical aid and investment portfolio's. I have been asking for a bank statement for more than 10 business working days because this discovery thought it was cool to make the file format for the bank statement drawn from the app in csv which is a spreadsheet that is not accepted by anyone. What they are failing to do to this day is to give me a statement in a pdf format. Who the hell still interact with the bank to get a bank statement in 2023 except for this ******* of a bank called discovery. And the turnaround time for that statement is 3 business days. I have been interacting with a team lead called Mbali who lacks the decency to return calls let alone fail to get a statement.