AS
Alida S
1 reviews | Active since Feb 2023
10 Feb 2023, 12:15
Poorest Service (EVER)
I love Discovery Bank, BUT Gosh, why can they not resolve my Discovery Miles issue. I have requested for assistance on 23Dec, 9, 17 and 27 Jan and 10 Feb (on HelloPeter) and YET - NOTHING. PLEASE Discovery?
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
10 Feb 2023, 12:54Hi Alida
I sincerely apologise for this experience that you have had with us.
I am currently looking into your query and will provide feedback.
Regards
Beatrice.
I sincerely apologise for this experience that you have had with us.
I am currently looking into your query and will provide feedback.
Regards
Beatrice.
Discovery Bank's reply10 Feb 2023, 12:54
Official
Hi Alida
I sincerely apologise for this experience that you have had with us.
I am currently looking into your query and will provide feedback.
Regards
Beatrice.
I sincerely apologise for this experience that you have had with us.
I am currently looking into your query and will provide feedback.
Regards
Beatrice.
AS
Alida S's updateReviewer Update
10 Feb 2023, 12:57That is what you (or Khanyi obo) just a week ago and I never heard from you guys again. I hope you mean what you say, this time?
AS
Alida S's update10 Feb 2023, 12:57
Reviewer Update
That is what you (or Khanyi obo) just a week ago and I never heard from you guys again. I hope you mean what you say, this time?
Discovery Bank's replyOfficial
10 Feb 2023, 13:16Hi Alida
I assure you I will get back to you.
Once again I apologise for the lack of communication you received previously.
Regards
Beatrice.
I assure you I will get back to you.
Once again I apologise for the lack of communication you received previously.
Regards
Beatrice.
Discovery Bank's reply10 Feb 2023, 13:16
Official
Hi Alida
I assure you I will get back to you.
Once again I apologise for the lack of communication you received previously.
Regards
Beatrice.
I assure you I will get back to you.
Once again I apologise for the lack of communication you received previously.
Regards
Beatrice.
AS
Alida S's updateReviewer Update
16 Feb 2023, 08:07FUNNY - almost a week later and still nothing??!?!?!
AS
Alida S's update16 Feb 2023, 08:07
Reviewer Update
FUNNY - almost a week later and still nothing??!?!?!
Discovery Bank's replyOfficial
16 Feb 2023, 12:23Hi Alida
Our Partner Operations team advised that the merchant advised that they have received the miles.
I tried to contact you however the call does not go through, please provide me with an alternative number to contact you on.
I have advised our team that you had to use a different card to complete the transaction as the miles were reserved.
We need the confirmation from the merchant that they did not receive the miles so that I can provide it to them.
Regards
Beatrice.
Our Partner Operations team advised that the merchant advised that they have received the miles.
I tried to contact you however the call does not go through, please provide me with an alternative number to contact you on.
I have advised our team that you had to use a different card to complete the transaction as the miles were reserved.
We need the confirmation from the merchant that they did not receive the miles so that I can provide it to them.
Regards
Beatrice.
Discovery Bank's reply16 Feb 2023, 12:23
Official
Hi Alida
Our Partner Operations team advised that the merchant advised that they have received the miles.
I tried to contact you however the call does not go through, please provide me with an alternative number to contact you on.
I have advised our team that you had to use a different card to complete the transaction as the miles were reserved.
We need the confirmation from the merchant that they did not receive the miles so that I can provide it to them.
Regards
Beatrice.
Our Partner Operations team advised that the merchant advised that they have received the miles.
I tried to contact you however the call does not go through, please provide me with an alternative number to contact you on.
I have advised our team that you had to use a different card to complete the transaction as the miles were reserved.
We need the confirmation from the merchant that they did not receive the miles so that I can provide it to them.
Regards
Beatrice.
AS
Alida S's updateReviewer Update
16 Feb 2023, 15:48Hello,
Thanks for getting in touch. It is lovely to know things are happening. Thanks
Thanks for getting in touch. It is lovely to know things are happening. Thanks
AS
Alida S's update16 Feb 2023, 15:48
Reviewer Update
Hello,
Thanks for getting in touch. It is lovely to know things are happening. Thanks
Thanks for getting in touch. It is lovely to know things are happening. Thanks
Discovery Bank's replyOfficial
20 Feb 2023, 08:20Hi Alida
Our Partner Operations team are currently awaiting feedback from our partner regarding your case.
I will contact you as soon as I have an update on the case.
Regards
Beatrice.
Our Partner Operations team are currently awaiting feedback from our partner regarding your case.
I will contact you as soon as I have an update on the case.
Regards
Beatrice.
Discovery Bank's reply20 Feb 2023, 08:20
Official
Hi Alida
Our Partner Operations team are currently awaiting feedback from our partner regarding your case.
I will contact you as soon as I have an update on the case.
Regards
Beatrice.
Our Partner Operations team are currently awaiting feedback from our partner regarding your case.
I will contact you as soon as I have an update on the case.
Regards
Beatrice.
Discovery Bank's replyOfficial
24 Feb 2023, 06:03Hi Alida
I received feedback from Takealot this morning.
I will be contacting you today to discuss the progress of the query.
Regards
Beatrice.
I received feedback from Takealot this morning.
I will be contacting you today to discuss the progress of the query.
Regards
Beatrice.
Discovery Bank's reply24 Feb 2023, 06:03
Official
Hi Alida
I received feedback from Takealot this morning.
I will be contacting you today to discuss the progress of the query.
Regards
Beatrice.
I received feedback from Takealot this morning.
I will be contacting you today to discuss the progress of the query.
Regards
Beatrice.