POOR USELESS SERVICE

Called Discovery Bank via telephone. Did all the necessay verification and waited for the call agent. Asked the call agent for banking feesa of which she (Thulisile) was completely clueless and non helpful. I asked the banking fees be mailed to me and the answer was she is not able to do so ???? WOW, a bank that addressess all our issues online or via electronic manner and is not able to do so by emailing you the required information. Then i was told that the prices were on the app. So i asked what was the price for electricity purchase, ie what is the cost per transaction....to which i was then asked to verify my name and surname.... WOW AGAIN... I just spent a good 5min verifying and authenticating myself and here is a call center agent who cannot read my details online OR is just useless... This certainly cannot be procedures for a bank doing business like this who wastes time, customers time with constant useless information ESPECIALLY AFTER A LENTHY VERIFICATION PROCESS.

At this stage I am inclined to just close this account , due to useless service.