1 reviews | Active since May 2023
Poor, slow and unhelpful bank
I tried to open the account last week and my friend opened his beginning of this week and he's was open with message from DSV to be delivered.
I have had not lucjk from day one with THIS BANK, 1. the ID number does not match what they have on the system i had to wait a week for that to be sorter. 2. I uploaded my proof of residence ounces that was fine ,now trying to upload my ID book rejected , i have physically tried uploading 22 times and scanned a fle to to i have actually lost count . 3. I was told to delete and redownload the app so many times i lost count . 4. Note both my and my friend have same phones. 5.i was told to send proof of ID to *** i sent the emails 27 times along with ID and ID number 6.i do get calls from them but clearly an ISSUE does not GET RESOLVED OR SORTED. Where in today Digital life does things take so long to happen are we back in the stone ages here!!!!!
I have never seen such a bank with so many Problems and cannot be resolved .I up to my whit's end with this, and everything with them takes 24 hours in my medical field when i get told to do something I DO MY JOB
Thank you for bringing this matter to our attention. We will investigate and give you feedback.
Regards,
Lebohang
Thank you for bringing this matter to our attention. We will investigate and give you feedback.
Regards,
Lebohang
DISGUSTING
POOR
HORIBLE
DELAYD BANK
TERRABLE
good staff that's about it
DISGUSTING
POOR
HORIBLE
DELAYD BANK
TERRABLE
good staff that's about it
We understand your frustration on matter, however as a digital bank it is crucial that we get your proper documentation in order to help you open an account with us, if you do not have a SA driver’s license or Passport we will not be able to continue with joining our bank.
Regards,
Lebohang
We understand your frustration on matter, however as a digital bank it is crucial that we get your proper documentation in order to help you open an account with us, if you do not have a SA driver’s license or Passport we will not be able to continue with joining our bank.
Regards,
Lebohang
if you do not have a SA driver’s license or Passport we will not be able to continue with joining our bank thank you for the CRUSAL INFORMATION very it is very discriminating against me for not HAVING A CAR !
EXACTLY LIKE I SAYD SELECTIVE BANKing. strange thing is when you open a bank account anywhere else NO DRIVERS ARE NEEDED , no other bank discriminates LIKE YOU DO .
OH AND BTW having a VALID SOUTH AFRICAN ID DOCUMENT IS A CRUCIAL AND LEGAL DOCUMENT THAT TELLS YOU WHO I AM ..... maybe you should tell the government not to issue id documents anymore then because what's the point .
I can see Clearly see you are playing the discriminating game just because i do not have a drivers license and its good that people can see this so in future they will see sorry you may only join this bank only if the you a drivers license because your LEGAL ID DOCUMENT MEANS NOTHING
if you do not have a SA driver’s license or Passport we will not be able to continue with joining our bank thank you for the CRUSAL INFORMATION very it is very discriminating against me for not HAVING A CAR !
EXACTLY LIKE I SAYD SELECTIVE BANKing. strange thing is when you open a bank account anywhere else NO DRIVERS ARE NEEDED , no other bank discriminates LIKE YOU DO .
OH AND BTW having a VALID SOUTH AFRICAN ID DOCUMENT IS A CRUCIAL AND LEGAL DOCUMENT THAT TELLS YOU WHO I AM ..... maybe you should tell the government not to issue id documents anymore then because what's the point .
I can see Clearly see you are playing the discriminating game just because i do not have a drivers license and its good that people can see this so in future they will see sorry you may only join this bank only if the you a drivers license because your LEGAL ID DOCUMENT MEANS NOTHING
Regards,
Lebohang
Regards,
Lebohang