Poor Services

After getting a credit check done, I called to request a settlement amount. The amount on the credit check was a manageable amount and could settle it the someday. When I called the Collections department Vanity gave me an amount the was 10k more the one sated on the credit report. I quired that, with not reasonable response given to me. 2 days later I called and spoke to Vanity again, I mentioned that MBD had been in contact with me. She instructed me to get a settlement letter from them and come back to her. Mins later I received a mail indication that I should deal directly with Discovery and nor MBD.

I called back and requested to speak to a team leader, I spoke to Craig. Gave him the whole story, he then said he had to transfer me to the back offer department. He did transfer my call but add no note to the system. Grace then took my call and didn't know what to do or how the call got to her. She placed me on hold as I again requested to speak to a Team leader. I said I would wait for however long I need to. 30 mins went by and Eventually Masego assisted me but could not give me any answers.

I need this matter to be dealt with urgently.