MS
Matthew S
1 reviews | Active since Dec 2013
02 Jun 2026, 10:06
Poor services at Discovery Bank
A company made payment into a wrong account into Discovery Bank on 07 November 2025. I and the company have engaged with Discovery Bank to trace and allocate the funds to my account. I have contacted Discovery Bank 3 times and has wrote multiple emails from December 2025. The merchant also engaged with Discovery Bank and is awaiting feedback from Discovery Bank since February 2026. I have also not received any feedback from Discovery Bank (Noks Masuku, Collections and Payment ops. The references issued by Discovery bank remains open and yet no progress has been made to resolve my payment issue
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
02 Jun 2026, 10:13Hi Matthew,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
Discovery Bank's reply02 Jun 2026, 10:13
Official
Hi Matthew,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
MS
Matthew S's updateReviewer Update
02 Jun 2026, 14:56Hi Tyrone. I am looking forward to your response. Please do not hesitate to contact me for more information to resolve the matter. Kind Regards. Matthew
MS
Matthew S's update02 Jun 2026, 14:56
Reviewer Update
Hi Tyrone. I am looking forward to your response. Please do not hesitate to contact me for more information to resolve the matter. Kind Regards. Matthew
MS
Matthew S's updateReviewer Update
08 Jun 2026, 13:18Good afternoon Tyrone. Can I please have an update on my complaint. Kind Regards. Matthew
MS
Matthew S's update08 Jun 2026, 13:18
Reviewer Update
Good afternoon Tyrone. Can I please have an update on my complaint. Kind Regards. Matthew
MS
Matthew S's updateReviewer Update
12 Jun 2026, 14:19Hi Tyrone
I do appreciate your assistance, but its been 10 days since my complaint. I have been engaging with Discovery Bank collections since November / December 2025 and Payment Ops since March / April 2026, yet have not received any feedback in resolving my complaint. I have provided Discovery Bank with the pop, bank account details etc. Surely, there should be a process to escalate my complaint?
I do appreciate your assistance, but its been 10 days since my complaint. I have been engaging with Discovery Bank collections since November / December 2025 and Payment Ops since March / April 2026, yet have not received any feedback in resolving my complaint. I have provided Discovery Bank with the pop, bank account details etc. Surely, there should be a process to escalate my complaint?
MS
Matthew S's update12 Jun 2026, 14:19
Reviewer Update
Hi Tyrone
I do appreciate your assistance, but its been 10 days since my complaint. I have been engaging with Discovery Bank collections since November / December 2025 and Payment Ops since March / April 2026, yet have not received any feedback in resolving my complaint. I have provided Discovery Bank with the pop, bank account details etc. Surely, there should be a process to escalate my complaint?
I do appreciate your assistance, but its been 10 days since my complaint. I have been engaging with Discovery Bank collections since November / December 2025 and Payment Ops since March / April 2026, yet have not received any feedback in resolving my complaint. I have provided Discovery Bank with the pop, bank account details etc. Surely, there should be a process to escalate my complaint?
MS
Matthew S's updateReviewer Update
19 Jun 2026, 15:24Good afternoon Tyrone. There is a serious lack on feedback from Discovery bank. What is happening at the bank?
MS
Matthew S's update19 Jun 2026, 15:24
Reviewer Update
Good afternoon Tyrone. There is a serious lack on feedback from Discovery bank. What is happening at the bank?
MS
Matthew S's updateReviewer Update
23 Jun 2026, 17:23Hi Tyrone. I have gone through this process since beginning of the year already with FNB and all the emails from FNB was sent to Discovery Bank. The staff member ( Noks Masuku ) confirmed by email that the funds was received by Discovery Bank. Why is there still a requirement to log another call with FNB. FNB provided the bank account number by email which provided to Discovery Bank. Can I suggest to call me tomorrow and that I can provide you with all the emails between myself, FNB and Discovery Bank. Regards. Matthew
MS
Matthew S's update23 Jun 2026, 17:23
Reviewer Update
Hi Tyrone. I have gone through this process since beginning of the year already with FNB and all the emails from FNB was sent to Discovery Bank. The staff member ( Noks Masuku ) confirmed by email that the funds was received by Discovery Bank. Why is there still a requirement to log another call with FNB. FNB provided the bank account number by email which provided to Discovery Bank. Can I suggest to call me tomorrow and that I can provide you with all the emails between myself, FNB and Discovery Bank. Regards. Matthew