Poor service yet again from Discovery

I wrote a review about Discovery Bank and Discovery Health roughly a month ago. Since then, I’ve had several calls and have been passed from Discovery Bank to Discovery Travel, and then back again. My last call was a couple of weeks ago, and despite all this time, nothing has been resolved. All my Discovery Miles were removed, leaving my balance at –55,000 miles. No one has been able to explain why, nor provide any proof for the deduction. Discovery Travel can’t find a reason, and Discovery Bank keeps directing me back to Travel.

I don’t have the time to keep chasing Discovery, and it shouldn’t be my responsibility to repeatedly call them. Their service has been unacceptable once again, and nothing has been resolved.