Poor service under a very thin glossy veneer

After having my Discovery Platinum card for more years than I can remember through FNB, I was somewhat excited to receive my Black card from Discovery.

My experience of this card, the so-called customer (dis)service right up to the very upper echelons of senior management within the organisation - which included the suggestion that I could only expect comparable service to other banks (FOR THE SAME MONTHLY FEES!!) if I was invited to join their ultra-exclusive Purple product - was beyond disappointing.

So disappointing in fact that I am taking active measures to remove myself from the whole discovery ecosystem as soon as I can.

My very best advice to you is to hold onto the old card for as long as humanly possible. The "upgrade" means HIGHER cost, LOWER benefits and VERY POOR service.

The only thing I've managed to get right is closing the account.