Poor service - unable to close accounts

The cancellation of my banking suite has been delayed for the past year - first I was told there functionality to cancel was not available & the fees would be reversed. Instead I have had to make payments towards them. I have been trying to close this account to no avail. I keep calling & I am promised someone will call me back with the confirmation & no one does. Instead the fees keep accumulating. In March 2021 when I called in to follow-up on my request I was told I was owing & I settled. And today April 22, I am told I owe R500. Yet I don't use these account. What are the charges for??????????????

I am not happy with the service. Please close this account because I am now not accountable to the fees that have accumulated. I was assured that once I settled the balance it would be closed. The balance was at 0 now its R500.