Poor service to open bank account

Been trying to open an account since 21 June 2022 as I was informed that if I open and account before 30 June 2022, my kulula ticket would be refunded to me. In the meantime spoken to at least 7 people - Jabulani, Swelwi, Keegan, Shameera, Marisa, Angy, Kgalalelo and today Kabelo. Got several reference numbers already. First passport was problem, then id no's, then proof of address. Every time a different story. Meanwhile on the app, then it is approved and courier will contact me, next moment, they need documents again. Documents have been sent to Jabulani's email address, to Keegan who actually made me hold on till he acknowledge receipt. Shameera did verification once again and assured me all is fine, courier will contact me. Nobody ever bother to phone back. After 4 email was send to Fica, discovery, today I must hear that my ID is not clear. Every single time is a different story!!. First passport was a problem - I DO NOT HAVE A PASSPORT!! Told all of them this, so then this was sorted but still no account. It seems like no one at Discovery Bank knows what to do and are not trained well. As every time you phone, call takes more then half an hour as they must investigate or escalate. If no account by tomorrow, 28 June 2022 will actually report this to the Ombudsman as my ticket money is needed to survive and I was actually considering changing banks but after this, I doubt very much so. Even my husband wanted to open account with Discovery bank but if this is the lack of service, do not think so. From pillar to post every single day since 21 June 2022