MK
Martie K

1 reviews | Active since May 2010

25 Jun 2020, 13:10

Poor service to dispute cc transactions

Since last night using R70 airtime about **** transactions on my credit card. This morning after transferred between 3 different divisions they said I must complete dispute forms they will email to me. Still waiting. Can't find a email address to communicate with them. I don't have more airtime to waste. Every time you phone you have to listen for 3 minutes to the same recording before you actually speak to a consultant. I am dissapointed when this card was with FNB the service was excellent.

0
Replies (2)
Discovery Bank
Discovery Bank's reply31 Aug 2020, 12:04
Official
Dear Martie, 
Thank you for taking the time to discuss your concerns & frustrations. 
We sincerely apologies for the poor experience received. We can confirm that your transactions have been reversed back into your account.
Regards
Chenise
Discovery Bank
Discovery Bank's reply31 Aug 2020, 12:05
Official
Dear Martie, 
Thank you for taking the time to discuss your concerns & frustrations. 
We sincerely apologies for the poor experience received. We can confirm that your transactions have been reversed back into your account.
Regards
Chenise