MK
Martie K
1 reviews | Active since May 2010
25 Jun 2020, 13:10
Poor service to dispute cc transactions
Since last night using R70 airtime about **** transactions on my credit card. This morning after transferred between 3 different divisions they said I must complete dispute forms they will email to me. Still waiting. Can't find a email address to communicate with them. I don't have more airtime to waste. Every time you phone you have to listen for 3 minutes to the same recording before you actually speak to a consultant. I am dissapointed when this card was with FNB the service was excellent.
Helpful (0)
Replies (2)0
Replies (2)Discovery Bank's replyOfficial
31 Aug 2020, 12:04Dear Martie,
Thank you for taking the time to discuss your concerns & frustrations.
We sincerely apologies for the poor experience received. We can confirm that your transactions have been reversed back into your account.
Regards
Chenise
We sincerely apologies for the poor experience received. We can confirm that your transactions have been reversed back into your account.
Regards
Chenise
Discovery Bank's reply31 Aug 2020, 12:04
Official
Dear Martie,
Thank you for taking the time to discuss your concerns & frustrations.
We sincerely apologies for the poor experience received. We can confirm that your transactions have been reversed back into your account.
Regards
Chenise
We sincerely apologies for the poor experience received. We can confirm that your transactions have been reversed back into your account.
Regards
Chenise
Discovery Bank's replyOfficial
31 Aug 2020, 12:05Dear Martie,
Thank you for taking the time to discuss your concerns & frustrations.
We sincerely apologies for the poor experience received. We can confirm that your transactions have been reversed back into your account.
Regards
Chenise
We sincerely apologies for the poor experience received. We can confirm that your transactions have been reversed back into your account.
Regards
Chenise
Discovery Bank's reply31 Aug 2020, 12:05
Official
Dear Martie,
Thank you for taking the time to discuss your concerns & frustrations.
We sincerely apologies for the poor experience received. We can confirm that your transactions have been reversed back into your account.
Regards
Chenise
We sincerely apologies for the poor experience received. We can confirm that your transactions have been reversed back into your account.
Regards
Chenise
