Poor service, Terrible communication ( Will not buy any of Discovery products again )

<p>This is one of the worst companies in South Africa. Their communication is none exsisting, their customer relations is not worth mentioning. They phoned me last year wanting to know if I want a new card and I said no, they can cancel the account, the lady said it is fine it has been done. They account was clear I was owing them nothing. Now I get a SMS saying my account is in arrears. When phoning them they reply it was not them but there courier company that phoned me. Now my question is why does a courier company phone me to ask if I want a new card. Then they would have asked me where can they deliver the card and say the courier companies name not Dicovery Card devision. Ontop of that they say I owe them R1600. When asking them where that money comes from they said it is there admin fees and stuff. Now why didn't they send me the SMS saying my account is in arrears. Is your admin fees a R1600 a month? Surely if this isn't the case I should have got an SMS earlier saying I need to pay money into the account. Then the guy say I need to speak to his manager while I phoned them. I hold for 5min plus on ( while I phoned them, so that cost is on me as well ). The guy tells me that I didn't follow the correct procedure and that I need to pay the money and that he is going to send me a form that I need to fill in and send back after I paid the money. No my question is surely the company that gives you the account must phone you and ask if you want a new card, not the assuming you want a new card. The bank that I am banking with does it. And why does the courier company phone me and tell me that she works for Discovery and she wants to know if I want a new card. </p> <p> </p> <p>I am still waiting for the form to cancel the account and the statement showing the exact amount I am owing them.</p> <p> </p> <p>It was the same when I was a member of the Medical aid. I am one of the lucky one that don't get sick often, so I don't use the medical aid much. But every year my savings plan got smaller and smaller. And to top that off when I go to the docter and get medicine I still needed to pay the levies.</p> <p> </p> <p>According to me this is one of the worst conpanies out there. You guys can bet on it I won't support or buy one of your products again.</p> <p> </p> <p>And please people think twice when you phone them or they phone you.</p> <p> </p> <p>Regards.</p>