VW
Vaughan W
1 reviews | Active since Dec 2021
03 Dec 2021, 13:53
Poor service respons
All good until I had a ********** transaction on my account and from there just no joy trying to sort this out after I phoned them 2 minutes after the transaction took place to inform them that there was a ********** transaction....
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
03 Dec 2021, 14:01Hi, Vaughan
Thank you for bringing this matter to our attention and we apologies for any inconvenience caused in this whole process. Please reach out to our ***** directly for assistance on *** for further assistance.
Regards,
Lebohang
Thank you for bringing this matter to our attention and we apologies for any inconvenience caused in this whole process. Please reach out to our ***** directly for assistance on *** for further assistance.
Regards,
Lebohang
Discovery Bank's reply03 Dec 2021, 14:01
Official
Hi, Vaughan
Thank you for bringing this matter to our attention and we apologies for any inconvenience caused in this whole process. Please reach out to our ***** directly for assistance on *** for further assistance.
Regards,
Lebohang
Thank you for bringing this matter to our attention and we apologies for any inconvenience caused in this whole process. Please reach out to our ***** directly for assistance on *** for further assistance.
Regards,
Lebohang
VW
Vaughan W's updateReviewer Update
03 Dec 2021, 14:07You just don't get the point do you.... ***** telling me its a dispute , dispute telling me 30 days to get back to me. Unacceptable service. Discovery bank just don't care to assist even though I informed them that this was a ********* that ****med me.
Now on the phone for 35 minutes and counting just for them to try and locate my dispute form sent on Monday already
Now on the phone for 35 minutes and counting just for them to try and locate my dispute form sent on Monday already
VW
Vaughan W's update03 Dec 2021, 14:07
Reviewer Update
You just don't get the point do you.... ***** telling me its a dispute , dispute telling me 30 days to get back to me. Unacceptable service. Discovery bank just don't care to assist even though I informed them that this was a ********* that ****med me.
Now on the phone for 35 minutes and counting just for them to try and locate my dispute form sent on Monday already
Now on the phone for 35 minutes and counting just for them to try and locate my dispute form sent on Monday already
Discovery Bank's replyOfficial
07 Dec 2021, 10:37Hi, Vaughan
Please accept our apologies for the delay in response. Due to the sensitivity of your query we are unable to provide feedback on this platform. We have escalated with matter to our ***** team for assistance and feedback will be provided directly you.
Regards,
Lebohang
Please accept our apologies for the delay in response. Due to the sensitivity of your query we are unable to provide feedback on this platform. We have escalated with matter to our ***** team for assistance and feedback will be provided directly you.
Regards,
Lebohang
Discovery Bank's reply07 Dec 2021, 10:37
Official
Hi, Vaughan
Please accept our apologies for the delay in response. Due to the sensitivity of your query we are unable to provide feedback on this platform. We have escalated with matter to our ***** team for assistance and feedback will be provided directly you.
Regards,
Lebohang
Please accept our apologies for the delay in response. Due to the sensitivity of your query we are unable to provide feedback on this platform. We have escalated with matter to our ***** team for assistance and feedback will be provided directly you.
Regards,
Lebohang