Poor service on a new account

Poor service 😔,been on the phone since the morning today ,been calling and asking for assistance , was told they will call me back by two different consultants, wanted to register for a platinum cheque account, just called at again at 16:45 ,got the OTP number now the phone was dropped, not even one of the consultants honoured they're commitment to call me back at the time they suggested, my 1st time experience with discovery banking has to be the worse ,my number is ***