Poor Service - not what I expect with all your advertising spend

my son has been trying to open a bank account. as he stays at home, and doesn't have any store accounts, mortgage, we were told that if we upload our lease, with the lessor's ID (which is his dad), and an affidavit that my son lives with us, all would be fine! How wrong we were. I am furious and he feels that he isn't good enough to have an account. He has been working now for 3 years, earns a great salary. Maybe Discovery doesn't want the youth. So maybe he should move on. He choose to bank with Discovery!!!!! Now I feel that only a senior manager should be in touch with him to explain why every document he has uploaded has been declined. Discovery, why are you wasting so much money on advertising?