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Nkosazane N
1 reviews | Active since Feb 2023
27 May 2025, 13:40
Poor service, not really eligible to be digital
I have received poor service, after a month I have joined the bank, I could not get assistance with employer documents in order to move my salary with them, knowing that it's a digital bank, their service does not cater for that, it's just an inconvenience, lack of communication until you call and make follow-up. the level of frustration. what a worst experience
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
27 May 2025, 13:44Hi Nkosazane,
This is not a great experience to have.
Please allow us to investigate and return with feedback.
Kind regards
Tyrone
This is not a great experience to have.
Please allow us to investigate and return with feedback.
Kind regards
Tyrone
Discovery Bank's reply27 May 2025, 13:44
Official
Hi Nkosazane,
This is not a great experience to have.
Please allow us to investigate and return with feedback.
Kind regards
Tyrone
This is not a great experience to have.
Please allow us to investigate and return with feedback.
Kind regards
Tyrone
NN
Nkosazane N's updateReviewer Update
19 Jun 2025, 15:45Hi Tyrone
I am still waiting for your feedback.
I am still waiting for your feedback.
NN
Nkosazane N's update19 Jun 2025, 15:45
Reviewer Update
Hi Tyrone
I am still waiting for your feedback.
I am still waiting for your feedback.
NN
Nkosazane N's updateReviewer Update
24 Jun 2025, 15:49Hi Tyrone
***5, here with the case number.
***5, here with the case number.
NN
Nkosazane N's update24 Jun 2025, 15:49
Reviewer Update
Hi Tyrone
***5, here with the case number.
***5, here with the case number.
NN
Nkosazane N's updateReviewer Update
14 Jul 2025, 16:39Hi Its sent
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Nkosazane N's update14 Jul 2025, 16:39
Reviewer Update
Hi Its sent
NN
Nkosazane N's updateReviewer Update
16 Jul 2025, 15:23I don't think you understand my dissatisfaction. Today we are in July? i needed assistance in May. Did i really have to report to Hollopeter before i could be told that.
Discovery bank is a digital bank, if customers require services that would have been received quicker if walked into a bank. I expect discovery to be more proactive with feedback to advise customers. instead, no one told me how to access the details you are talking about, I had to call back and why am I not receiving my document back, only to be told that I did not complete the form completely, Information that the bank has.
This did not happen once but twice, your customer services and communication are not aligned, since you are digital, your communication should be seamless and agile. so, customers must incur cost (calls) in order to get assistance with just simple thing (completion of banking forms). the response you are telling me now should have sent via mail immediately then.
Discovery bank is a digital bank, if customers require services that would have been received quicker if walked into a bank. I expect discovery to be more proactive with feedback to advise customers. instead, no one told me how to access the details you are talking about, I had to call back and why am I not receiving my document back, only to be told that I did not complete the form completely, Information that the bank has.
This did not happen once but twice, your customer services and communication are not aligned, since you are digital, your communication should be seamless and agile. so, customers must incur cost (calls) in order to get assistance with just simple thing (completion of banking forms). the response you are telling me now should have sent via mail immediately then.
NN
Nkosazane N's update16 Jul 2025, 15:23
Reviewer Update
I don't think you understand my dissatisfaction. Today we are in July? i needed assistance in May. Did i really have to report to Hollopeter before i could be told that.
Discovery bank is a digital bank, if customers require services that would have been received quicker if walked into a bank. I expect discovery to be more proactive with feedback to advise customers. instead, no one told me how to access the details you are talking about, I had to call back and why am I not receiving my document back, only to be told that I did not complete the form completely, Information that the bank has.
This did not happen once but twice, your customer services and communication are not aligned, since you are digital, your communication should be seamless and agile. so, customers must incur cost (calls) in order to get assistance with just simple thing (completion of banking forms). the response you are telling me now should have sent via mail immediately then.
Discovery bank is a digital bank, if customers require services that would have been received quicker if walked into a bank. I expect discovery to be more proactive with feedback to advise customers. instead, no one told me how to access the details you are talking about, I had to call back and why am I not receiving my document back, only to be told that I did not complete the form completely, Information that the bank has.
This did not happen once but twice, your customer services and communication are not aligned, since you are digital, your communication should be seamless and agile. so, customers must incur cost (calls) in order to get assistance with just simple thing (completion of banking forms). the response you are telling me now should have sent via mail immediately then.
Discovery Bank's replyOfficial
17 Jul 2025, 15:27Hi Nkosazane,
We do apologize that this has been your experience. Please do tell us once you have completed this so that we can get it done for you immediately.
Would you like to have a complaint logged regarding this experience?
Kind regards,
Tyrone
We do apologize that this has been your experience. Please do tell us once you have completed this so that we can get it done for you immediately.
Would you like to have a complaint logged regarding this experience?
Kind regards,
Tyrone
Discovery Bank's reply17 Jul 2025, 15:27
Official
Hi Nkosazane,
We do apologize that this has been your experience. Please do tell us once you have completed this so that we can get it done for you immediately.
Would you like to have a complaint logged regarding this experience?
Kind regards,
Tyrone
We do apologize that this has been your experience. Please do tell us once you have completed this so that we can get it done for you immediately.
Would you like to have a complaint logged regarding this experience?
Kind regards,
Tyrone