Poor Service & No Feedback on Pre-Approved Credit Card Application

I am extremely disappointed with the level of service I have received from Discovery Bank.

I was pre-approved for a credit card through ClearScore, which prompted me to proceed with an application. After applying, I received no feedback whatsoever. Thinking perhaps there was an issue, I then went directly onto the Discovery Bank website and submitted another application. I was informed that a consultant would contact me — but it has now been a full week, and I have not received any communication.

What makes this even more frustrating is that I did not initially seek out this credit card — it was presented to me as a pre-approved offer. It is unacceptable to market a pre-approved product and then fail to follow through with even the most basic level of customer service.

At this point, it feels as though I have to chase the bank for something they themselves offered. If I was not eligible, why pre-approve me in the first place?

I would appreciate urgent feedback and clarity on my application status, as well as an explanation for the lack of communication.

Very disappointed.