1 reviews | Active since Jul 2016
POOR SERVICE NO CONCERNS FOR CLIENT
Last week saturday , i made a payment into my newly formed discovery account via a checkers money market- this was after the teller confirmed that they accepted payments into discovery bank , once no deposit had cleared into my account i went back to checkers who asked me to contact my bank on calling discovery they said they do not accept payments from checkers and to go back and ask for a refund Checkers then put a missing payments enquiry , discovery had said they cannot assist Today checkers (whose negligence incited this whole issue) has reported that their financial services provider paid my money back into the card and to contact discovery On doing this I was informed discovery that they have no payment reflecting and I should go back to checkers
Let me say its been a week later and checkers has tried to assist but discovery has been of absolutely no use , as a client of another bank i can say that the service has been beyond poor with no regard for the client or their finances With the only feedback being - go back to checkers , if this money was paid into the card by checkers service provider who is standard bank why can discovery not locate or investigate this matter?
I am a client of discovery medical aid over 6 years and receive excellent service from them , therefore i opened a bank account , but the service of the banking sector has left me appalled IS MY MONEY GONE UP IN SMOKE ? OR SITTING IN SPACE SOMEWHERE ? I fully intend to cancel of this account once this matter is resolved
disgusted, disapointed and at a loss due to being put into a financial loss due to this matter
You would need to send us proof of payment from Checkers that would show that payment did in fact go back into your Discovery Bank account so that we may log a missing payment query. This issue was caused by the merchant, and not Discovery Bank, and you would need to resolve it with them.
Regards
AJ
You would need to send us proof of payment from Checkers that would show that payment did in fact go back into your Discovery Bank account so that we may log a missing payment query. This issue was caused by the merchant, and not Discovery Bank, and you would need to resolve it with them.
Regards
AJ
The proof of payment slip was sent to discovery who said they cannot pick up the payment ...a missing payment query was already logged and the slip sent through via email
The crux of the matteris that the teller at checkers used the card number to make the deposit and my question now to you as a bank is what happens to that money in a situation like this if there is proof its been paid using the card number and checkers checkers has said they have refunded the cash using the card number were doesthis leave me?as niether checkers who has refunded the money nor discovery who cannot pick up or locate the payment find it ? Can you advise if there is a higher authority i can report this to?
The proof of payment slip was sent to discovery who said they cannot pick up the payment ...a missing payment query was already logged and the slip sent through via email
The crux of the matteris that the teller at checkers used the card number to make the deposit and my question now to you as a bank is what happens to that money in a situation like this if there is proof its been paid using the card number and checkers checkers has said they have refunded the cash using the card number were doesthis leave me?as niether checkers who has refunded the money nor discovery who cannot pick up or locate the payment find it ? Can you advise if there is a higher authority i can report this to?