RS
Rodney S
1 reviews | Active since Mar 2021
15 Mar 2021, 10:02
Poor service levels
Very poor service levels. They cannot resolve an OTP issue. Been trying since January and spoke to about 10 agents . They all promise to resolve the issue and that they would call me back with answers but none of them have been true to their word. Never experienced anything like this from any other bank.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
15 Mar 2021, 10:35Hi Rodney
Thank you for bringing this to my attention.
I have investigated your query and can confirm that our technical team is at work resolving your OTP issue.
To ensure that this gets resolved as a matter of urgency, I have escalated this request.
I would like to extended my apologies for the delay in having this issue resolved.
Thank you for your patience in dealing with this issue.
Regards
Girshwin
Thank you for bringing this to my attention.
I have investigated your query and can confirm that our technical team is at work resolving your OTP issue.
To ensure that this gets resolved as a matter of urgency, I have escalated this request.
I would like to extended my apologies for the delay in having this issue resolved.
Thank you for your patience in dealing with this issue.
Regards
Girshwin
Discovery Bank's reply15 Mar 2021, 10:35
Official
Hi Rodney
Thank you for bringing this to my attention.
I have investigated your query and can confirm that our technical team is at work resolving your OTP issue.
To ensure that this gets resolved as a matter of urgency, I have escalated this request.
I would like to extended my apologies for the delay in having this issue resolved.
Thank you for your patience in dealing with this issue.
Regards
Girshwin
Thank you for bringing this to my attention.
I have investigated your query and can confirm that our technical team is at work resolving your OTP issue.
To ensure that this gets resolved as a matter of urgency, I have escalated this request.
I would like to extended my apologies for the delay in having this issue resolved.
Thank you for your patience in dealing with this issue.
Regards
Girshwin
RS
Rodney S's updateReviewer Update
15 Mar 2021, 13:57Hi
By when will this issue be resolved? This has been going on since 21 January.
By when will this issue be resolved? This has been going on since 21 January.
RS
Rodney S's update15 Mar 2021, 13:57
Reviewer Update
Hi
By when will this issue be resolved? This has been going on since 21 January.
By when will this issue be resolved? This has been going on since 21 January.
Discovery Bank's replyOfficial
15 Mar 2021, 14:01Hi Rodney
The technical team is having a look at this request as we speak. As soon as I have any feedback, I will update you.
The technical team is having a look at this request as we speak. As soon as I have any feedback, I will update you.
Discovery Bank's reply15 Mar 2021, 14:01
Official
Hi Rodney
The technical team is having a look at this request as we speak. As soon as I have any feedback, I will update you.
The technical team is having a look at this request as we speak. As soon as I have any feedback, I will update you.