Poor service levels

I am a fan of Discovery products and have been looking forward to joining the bank. Although the bank app is slick and easy to use, there are a few bugs.

However, my biggest issue and frustration is with the email and telephonic service levels. So much so, that it has driven me to hellopeter to try and get a decent level of service out of Discovery Bank.

Almost every email I have sent gets a reply within a few days, saying nothing more than "we will get back to you" but they never do! Currently, I can't transfer money to my tax-free savings account, I can't change my card transaction limits and now my card won't work instore because it times out.

At this rate, I'm going back to FNB as I never had any of this there.

I get that systems have teething problems but when they are coupled with poor service, then that's a poor show!