Poor service from the Disovery PLATINUM CARD call centre

<p>While in Transit in Dubai I processed an online transaction using my Discovery Platimum credit card. Discovery Card deemed the transaction unusual and blocked my Card. After attempting to call me (unsuccessfully because I was only on SMS roaming) they sent me an email to inform me that the account had been blocked. As soon as I arrived in Vienna, I called them to unblock the card as I needed it for travel. I was made to wait for approximately 12 to 15 minutes before they answered. This cost me EUR32.65 (R530.13). I requested that they refund the amount to me on the basis 1, that I did nothing wrong to cause the account to be blocked and 2, that it took an unacceptible amount of time for them to answer the phone to unblock my account for a premium service. It is totally unacceptible to wait that long for help on a premium product which demads a premium fee. I was told that they were experiencing high call volumes. This is a recurring problem when I call. Given the fees I pay and the volume and value of transactions I put through this account (I use it for ALL my purchases) I find it unacceptiible that they would rather loose a good client that reimburse the client for something that was totally not his fault.</p>