Poor Service from Jabulile and Caitlin Easton

Good day,

Yesterday, I made a complaint about Caitlin Easten, Hausberger Financial Services on HelloPeter.

Jabulile answered my complaint, and then only supp**** me with options that were impossible to follow.

Now you log me out of the complaints, thus prohibiting my human rights. Both Caitlin and Jabulile are not following the guidelines of the FAIS Act. Nothing has been explained to me in clear, concise, and understandable language.

According to FAIS rules and regulations, Discovery Bank's procedures are ********* and noncompliant. My friend has been struggling for 6 years with this issue, I'm helping her. Alternatively, if you refuse to help her directly, I'll open a savings account (I'm also an expat, and I'll advise her how it works).

Lastly, Jabulile asked me to put my friend's details yesterday on an open forum, and because I didn't want to do that, Jabulile refused to assist me further. Again, this is not ethical, and not in the best interest of the consumer.

If you cut me off today, I will make my complaint to the Ombudsman. Phone Caitlin, she has all the client's details, and you can make direct contact with the client (Did Discovery phone the consultant yesterday? I guess not – you simply blamed me).

I cannot supply a person's details on an open forum. Surely, even though you are new in the banking industry, this should be common knowledge.