Poor Service from Discovery

Really poor customer experience and service from Discovery. App**** for a card 2 weeks ago. received confirmation that their delivery partner DSV will be delivering twice however both times they did not pitch up. no call , no feedback and no apology. when i called Discovery they asked me to call DSV. Upon calling DSV they just reschedule - No reason or explanation why they are not delivering. Really Poor from Discovery - would have liked to move my account but no so sure now :-(