NM
Nomvula M
1 reviews | Active since Jul 2019
09 Jul 2019, 16:41
Poor service from Discovery Card and ***** department
Please advise why your ***** department is so *********** and poor in service delivery. I have been holding constantly for over two days and cannot get through or get assistance in finding out the reasons as to why may card is no longer working. Your service is shocking l will no longer call you I expect you to contact me via email and sort out my card immediately.
How does a ***** department not able to assist existing client. Very disatisfied from this so called innovative clmpany service
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Replies (2)
Discovery Bank's replyOfficial
10 Jul 2019, 09:02Hi NomvulaMoeletsi1
Thank you for bringing this matter to our attention.
As per FNB *****, you spoke to them after posting this review.
Kindly note, we are investigating why you struggled, to get hold of FNB ***** for the past two days.
We sincerely apologise for the inconvenience caused.
Regards
Jaco
Thank you for bringing this matter to our attention.
As per FNB *****, you spoke to them after posting this review.
Kindly note, we are investigating why you struggled, to get hold of FNB ***** for the past two days.
We sincerely apologise for the inconvenience caused.
Regards
Jaco
Discovery Bank's reply10 Jul 2019, 09:02
Official
Hi NomvulaMoeletsi1
Thank you for bringing this matter to our attention.
As per FNB *****, you spoke to them after posting this review.
Kindly note, we are investigating why you struggled, to get hold of FNB ***** for the past two days.
We sincerely apologise for the inconvenience caused.
Regards
Jaco
Thank you for bringing this matter to our attention.
As per FNB *****, you spoke to them after posting this review.
Kindly note, we are investigating why you struggled, to get hold of FNB ***** for the past two days.
We sincerely apologise for the inconvenience caused.
Regards
Jaco
NM
Nomvula M's updateReviewer Update
11 Jul 2019, 20:03FNB provides admin service to Discovery Card and I have to admit this is the worst business relationship. My Discovery card was compromised and no one is able to assist me with a new card instead my Discovery Card got blocked without my knowledge. To my amu*****t I get told by the ***** department that I need to trace the people that are trying to debit my Discovery credit card on Google, write them an email to stop debiting my account and provide this email to the ***** department. This is pathetic service, if I wanted to be a private detective I would have enrolled myself in this field. I am very disappointed in Discovery card and FNB as a whole and its best if I switch my accounts to a financial institute that takes pride and administrating their clients needs. Having a Discovery card is no longer ideal
NM
Nomvula M's update11 Jul 2019, 20:03
Reviewer Update
FNB provides admin service to Discovery Card and I have to admit this is the worst business relationship. My Discovery card was compromised and no one is able to assist me with a new card instead my Discovery Card got blocked without my knowledge. To my amu*****t I get told by the ***** department that I need to trace the people that are trying to debit my Discovery credit card on Google, write them an email to stop debiting my account and provide this email to the ***** department. This is pathetic service, if I wanted to be a private detective I would have enrolled myself in this field. I am very disappointed in Discovery card and FNB as a whole and its best if I switch my accounts to a financial institute that takes pride and administrating their clients needs. Having a Discovery card is no longer ideal