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HILTON C

1 reviews | Active since Nov 2011

05 Sept 2025, 16:14

Poor service from Discovery Bank

Call centre unable to resolve application issues despite two very lengthy calls

0
Replies (7)
Discovery Bank
Discovery Bank's reply05 Sept 2025, 16:26
Official
Hi Hilton,

I sincerely apologize for the experience you've had with us.

Kindly provide the reference number of your call so I can investigate further.

Kind regards,
Onthatile
HC
HILTON C's update05 Sept 2025, 17:41
Reviewer Update
Ref nos ***4 & ***4. I tried to change my payment from statement balance to a fixed amount, and the system prevented me from doing this due to the system not "recognising" my Standard Bank a/c! The same bank I have had since the inception of my card! However, the debit order for the statement balance was successful.
Discovery Bank
Discovery Bank's reply08 Sept 2025, 13:36
Official
Hi Hilton,

Thank you for confirming.

Please note that I have followed up and escalated your query to the relevant department. I will keep you updated and share any feedback as soon as it is received.

Kind regards,
Onthatile
HC
HILTON C's update09 Sept 2025, 15:56
Reviewer Update
A day later and still no response! Wow! Discovery claims to offer superlative banking, but clearly its employees do not share this view.















a day
Discovery Bank
Discovery Bank's reply09 Sept 2025, 16:49
Official
Hi Hilton,

We sincerely apologise for the delay. Please rest assured that we are treating your query with the urgency it deserves and will provide feedback as soon as possible.

Kind regards,
Onthatile
HC
HILTON C's update10 Sept 2025, 12:05
Reviewer Update
Hi Onthatile

Your "relevant team" may call me at any time today, but I don't see the point. I managed to update my debit order details to a fixed amount a few days ago, so the glitch in your app has been resolved, and the process is back to normal. As to account details, are you referring to my Standard Bank a/c? If so, the details are unchanged as your debit order cleared on the 4th.

Discovery Bank
Discovery Bank's reply10 Sept 2025, 13:57
Official
Hi Hilton,

Thank you for your response.

We sincerely apologise for delays and we’re glad to hear you managed to update your debit order details successfully in our banking app.

Please let us know if there’s anything else you’d like assistance with.

Kind regards,
Onthatile