fS
firdaussoomar S
1 reviews | Active since Feb 2016
12 Mar 2021, 12:31
Poor service from Discovery Bank
Tried contacting Discovery Bank on several occassions to cancel my credit card, to date my card has not been cancelled and I am being charged monthly fees! Pathetic service from Discovery card and the call centre staff are absolutely useless!
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
12 Mar 2021, 12:34Hi Firdaussoomar
I'm sorry for the inconvenience this has caused you. I will investigate the matter and get back to you shortly.
Regards
AJ
I'm sorry for the inconvenience this has caused you. I will investigate the matter and get back to you shortly.
Regards
AJ
Discovery Bank's reply12 Mar 2021, 12:34
Official
Hi Firdaussoomar
I'm sorry for the inconvenience this has caused you. I will investigate the matter and get back to you shortly.
Regards
AJ
I'm sorry for the inconvenience this has caused you. I will investigate the matter and get back to you shortly.
Regards
AJ
Discovery Bank's replyOfficial
15 Mar 2021, 09:54Hi Firdaus
I've had a look at your account, and I see that you still have the old Discovery Card on your profile. As this is the case, I would need you to close your account on our Discovery Bank website. This can easily be done by following the steps below:
I've had a look at your account, and I see that you still have the old Discovery Card on your profile. As this is the case, I would need you to close your account on our Discovery Bank website. This can easily be done by following the steps below:
- Log in to online.discovery.bank - if you don’t have login details select REGISTER
- Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
- Select Close Account on the account tile for the credit card account you want to close.
Regards
AJ
AJ
Discovery Bank's reply15 Mar 2021, 09:54
Official
Hi Firdaus
I've had a look at your account, and I see that you still have the old Discovery Card on your profile. As this is the case, I would need you to close your account on our Discovery Bank website. This can easily be done by following the steps below:
I've had a look at your account, and I see that you still have the old Discovery Card on your profile. As this is the case, I would need you to close your account on our Discovery Bank website. This can easily be done by following the steps below:
- Log in to online.discovery.bank - if you don’t have login details select REGISTER
- Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
- Select Close Account on the account tile for the credit card account you want to close.
Regards
AJ
AJ