1 reviews | Active since Jul 2014
Poor service from Discovery Bank
I have been with Discovery for many years with medical aid and life policies. My total contribution to discovery per month is over R18 500.Service from discovery over the years has been exceptional up to now. I have a Discovery Credit card which is impeccable run with the full balance settled by debit order every month and the limited of R10 000.00 granted to me currently is more than adequate for my needs. Discovery now require that I increase the limit by R5000.00 to take advantage of one of their benefits. I have app**** for the increase and they have declined it. What a circus discovery please stick to what you know and stay out of banking. I have tried to close the card and they requested that I keep the card and they will sort this out. That was a month ago and no one has come back to me.
I do apologise for the inconvenience caused.
Our conservation's agent has made contact with you on 19/09/2019 and agreed to reverse your monthly fee for you.
While we do want to retain you as a client, we have to comply with the National Credit Regulator’s rules by not over exposing our clients to credit.
Some of our benefits such as the Apple Watch benefit does require a certain credit limit, this is due to the risk of the benefit.
Regards
Jaco
I do apologise for the inconvenience caused.
Our conservation's agent has made contact with you on 19/09/2019 and agreed to reverse your monthly fee for you.
While we do want to retain you as a client, we have to comply with the National Credit Regulator’s rules by not over exposing our clients to credit.
Some of our benefits such as the Apple Watch benefit does require a certain credit limit, this is due to the risk of the benefit.
Regards
Jaco
Thanks for your computer generated response. You can now rest easy as you no longer have an existing R10k risk or the R5k that you so easily declined. Consider my Discovery Card cancelled. Discovery seems to base its decisions on behaviour when it comes to life policies and medical aid. They should carry this forward to financial behaviour. I have no doubt if they did this they would make a policy decision regarding me as a R5k risk.
Thanks for your computer generated response. You can now rest easy as you no longer have an existing R10k risk or the R5k that you so easily declined. Consider my Discovery Card cancelled. Discovery seems to base its decisions on behaviour when it comes to life policies and medical aid. They should carry this forward to financial behaviour. I have no doubt if they did this they would make a policy decision regarding me as a R5k risk.
Thank you for your comments.
We are sorry to hear that you are closing your account.
Unfortunately we cannot have the same behaviors as Life and Health, this is due to credit being provided, therefore we have to follow the lending rules created by the NCR.
Regards
Jaco
Thank you for your comments.
We are sorry to hear that you are closing your account.
Unfortunately we cannot have the same behaviors as Life and Health, this is due to credit being provided, therefore we have to follow the lending rules created by the NCR.
Regards
Jaco