Poor service for international travel and pin reset

I am stranded in Europe. I transferred money to my discovery card, when I was doing the authorisation, my pin got blocked. I was told to go to the branch, the branch was offline. When I tried to get my pin while overseas I struggled for 5 days without the correct assistance. I emailed, no response. Discovery card divisions close at 17:00, there is no telephone banking service. There is no dedicated banker and they call themselves a platinum card provider. All they tell you is they cannot help or the division that is there has closed, despite me initially calling before they closed. There is no consideration that people need help all hours, and for people travelling internationally.

In summary, I was not helped and was extremely dissappointed with the service.