TC
Tess C
1 reviews | Active since Apr 2017
12 Feb 2025, 16:21
Poor Service
I made a purchase for Airtmine on my banking App on 11.02.2025 and never received it.
I immediately logged a call with my bank to report to issue. I was then informed that they logged a call with Blu Label Connect to have my issue resolved.
Today, I still have no Airtime or response as to what is happening. I called in again and was told I needed to wait 3 days.
What a ridiculous turnaround time is this?
They are my service provider but they can't assist me or refuse to refund me my money.
Helpful (0)
Replies (3)0
Replies (3)TC
Tess C's updateReviewer Update
13 Feb 2025, 13:40Good day,
What screenshot do you want?
You can check on my account that the purchase was made and I never received it
What screenshot do you want?
You can check on my account that the purchase was made and I never received it
TC
Tess C's update13 Feb 2025, 13:40
Reviewer Update
Good day,
What screenshot do you want?
You can check on my account that the purchase was made and I never received it
What screenshot do you want?
You can check on my account that the purchase was made and I never received it
TC
Tess C's updateReviewer Update
14 Feb 2025, 09:41Today is the 14th and I still don't have any feedback regarding my airtime or refund.
Below is a screenshot that will prove that I never received my airtime.
Discovery Bank and their agents and managers are all giving different stories and different turn around times.
All I want is my money back, please.
image.png 22.17 KB
Below is a screenshot that will prove that I never received my airtime.
Discovery Bank and their agents and managers are all giving different stories and different turn around times.
All I want is my money back, please.
image.png 22.17 KB
TC
Tess C's update14 Feb 2025, 09:41
Reviewer Update
Today is the 14th and I still don't have any feedback regarding my airtime or refund.
Below is a screenshot that will prove that I never received my airtime.
Discovery Bank and their agents and managers are all giving different stories and different turn around times.
All I want is my money back, please.
image.png 22.17 KB
Below is a screenshot that will prove that I never received my airtime.
Discovery Bank and their agents and managers are all giving different stories and different turn around times.
All I want is my money back, please.
image.png 22.17 KB
Discovery Bank's replyOfficial
17 Feb 2025, 11:23Hi Tess
Thank you for your patience.
I see that the money has been refunded to you for your airtime that was not received.
Our Complaints team has reached out to you as well to confirm this.
Please reach out if there is anything else we can assist with.
Have a good day further.
Regards,
Yuvna
Thank you for your patience.
I see that the money has been refunded to you for your airtime that was not received.
Our Complaints team has reached out to you as well to confirm this.
Please reach out if there is anything else we can assist with.
Have a good day further.
Regards,
Yuvna
Discovery Bank's reply17 Feb 2025, 11:23
Official
Hi Tess
Thank you for your patience.
I see that the money has been refunded to you for your airtime that was not received.
Our Complaints team has reached out to you as well to confirm this.
Please reach out if there is anything else we can assist with.
Have a good day further.
Regards,
Yuvna
Thank you for your patience.
I see that the money has been refunded to you for your airtime that was not received.
Our Complaints team has reached out to you as well to confirm this.
Please reach out if there is anything else we can assist with.
Have a good day further.
Regards,
Yuvna