SM
Sameshan M
1 reviews | Active since Jul 2016
27 Apr 2024, 17:32
Poor service
I call into Discovery Bank last year, July 2023, to close my discovery bank account. I settled the balance and provided them the banking details to pay the difference into. To my dismay, the account was never closed. I have tried following up but with no response. In the interim, I have now incurred monthly charges that I would not have otherwise incurred had the account closure been correctly actioned.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
29 Apr 2024, 11:21Hi Sam
We appreciate your feedback, and apologise for the experience you have had with us.
I reviewed your profile, and on our side the account closure case was closed because we did not receive your account details. However according to your query you provided these details, could you please send a screenshot of your email with the account details that you shared so I can inquire with our operations team.
You can email it to ***. I will also private message you the email address, as it may be masked on the public platform.
Kind regards,
Mpho
We appreciate your feedback, and apologise for the experience you have had with us.
I reviewed your profile, and on our side the account closure case was closed because we did not receive your account details. However according to your query you provided these details, could you please send a screenshot of your email with the account details that you shared so I can inquire with our operations team.
You can email it to ***. I will also private message you the email address, as it may be masked on the public platform.
Kind regards,
Mpho
Discovery Bank's reply29 Apr 2024, 11:21
Official
Hi Sam
We appreciate your feedback, and apologise for the experience you have had with us.
I reviewed your profile, and on our side the account closure case was closed because we did not receive your account details. However according to your query you provided these details, could you please send a screenshot of your email with the account details that you shared so I can inquire with our operations team.
You can email it to ***. I will also private message you the email address, as it may be masked on the public platform.
Kind regards,
Mpho
We appreciate your feedback, and apologise for the experience you have had with us.
I reviewed your profile, and on our side the account closure case was closed because we did not receive your account details. However according to your query you provided these details, could you please send a screenshot of your email with the account details that you shared so I can inquire with our operations team.
You can email it to ***. I will also private message you the email address, as it may be masked on the public platform.
Kind regards,
Mpho
SM
Sameshan M's updateReviewer Update
29 Apr 2024, 15:30I have resent to your e-mail provided. I have all the e-mail evidence. The request for banking details was made on the 28 July 2023, I responded on the 02 Aug 2023.
I followed up on the 9th September 23, and again on some occasions after.
I followed up on the 9th September 23, and again on some occasions after.
SM
Sameshan M's update29 Apr 2024, 15:30
Reviewer Update
I have resent to your e-mail provided. I have all the e-mail evidence. The request for banking details was made on the 28 July 2023, I responded on the 02 Aug 2023.
I followed up on the 9th September 23, and again on some occasions after.
I followed up on the 9th September 23, and again on some occasions after.
Discovery Bank's replyOfficial
17 May 2024, 10:32Hi Sam
Thank you so much for the email, I received it.
I apologise for the late response, please check your private Hello Peter messages for more details regarding your query.
Best regards,
Mpho
Thank you so much for the email, I received it.
I apologise for the late response, please check your private Hello Peter messages for more details regarding your query.
Best regards,
Mpho
Discovery Bank's reply17 May 2024, 10:32
Official
Hi Sam
Thank you so much for the email, I received it.
I apologise for the late response, please check your private Hello Peter messages for more details regarding your query.
Best regards,
Mpho
Thank you so much for the email, I received it.
I apologise for the late response, please check your private Hello Peter messages for more details regarding your query.
Best regards,
Mpho
Discovery Bank's replyOfficial
20 May 2024, 10:52Hi Sam
Thank you so much for taking my call.
I have logged the cases as agreed, please be on the lookout for the closure confirmation via your emails.
Best regards,
Mpho
Thank you so much for taking my call.
I have logged the cases as agreed, please be on the lookout for the closure confirmation via your emails.
Best regards,
Mpho
Discovery Bank's reply20 May 2024, 10:52
Official
Hi Sam
Thank you so much for taking my call.
I have logged the cases as agreed, please be on the lookout for the closure confirmation via your emails.
Best regards,
Mpho
Thank you so much for taking my call.
I have logged the cases as agreed, please be on the lookout for the closure confirmation via your emails.
Best regards,
Mpho