Poor Service Discovery Bank

From 2018 / 2019, I have had an issue with this bank. Since they moved their Cards away from FNB onto their own platform. Since this time I have been unable to transact, yet monthly they receive their installment. So much so that I am a few months away of finishing this account as I cannot use their app. Every few months when I try its error upon error. Upload of documents. Application hanging and sitting there waiting for approval and nothing. Call them and they cancel it. Log in and I have to start the process again. Ive sent screenshots, Ive sent the documents to Fica email address and we are again at the same point. I've logged complaints and they take days or months to reply if they even do. Today 15 July 2024, I receive an email my application has been canceled for the so many time. I decide to log in. There i see my account and all notifications from years back etc. I can even see transactions and statements. Log out. Few minutes later log back in guess what. Start application confirm income etc. I AM AN EXISTING ACCOUNT HOLDER, I DO NOT WANT TO GO THROUGH THIS PROCESS. EVERY SINGLE TIME FOR YEARS APPLY CONFIRM UPLOAD TO GET TO THE SAME DEAD END. EVEN THE CONSULTANTS ASK WHAT VERSION IM USINGX WHAT PHONE ETC. ITS LIKE IM THE ONLY CLIENT EXPERIENCING THIS. GIVE ME THE SETTLEMENT LETTER SO I CAN PAY THIS ACCOUNT AND CLOSE IT. NEVER EVER AGAIN DISCOVERY BANK. YOUR BANKING EXPERIENCE HAS MADE ME RECONSIDER MY RA AND MEDICAL AID AND GAP AS WELL.