Poor Service Discovery Bank

I have a Discovery Bank account which I requested to have closed last week. I had an amount of R231 due for fees. I requested my miles to be transferred to my account. The consultant advised me that it was done and there was R20 in credit. I also advised the consultant that I was charged R40 for vitality which I had not requested as I already was on vitality with the Discovery Medical Aid. He did not comment on this. The calls are recorded.

I am now receiving emails stating I owe R230 and the account will not be closed until this amount is paid. I was even given a deadline to make the payment.

The bank owes me money for the vitality deduction. Plus I was advised the account is closed. Sent several emails and to date no response from the accounts department.

My insurance for vehicles/household and medical aid is also with Discovery but the service is pathetic.