Poor service Discovery Bank

L I have been trying to get my discovery credit card closed since 3 September 2021.i paid the full amount and sent an email to close this account. No one responded. Instead there have been numerous charges accumulating on the account, which I also paid. I called in yesterday to ask for this account to be closed. I was given a case number ***. Today I received a missed call from their number. I called back several times and was not authenticatied. I received another call from them which I answered but no one was at the other end of the line. I finally got through and spoke to Junya. She was of no assistance whatsoever. She told me that someone will call me. I am not always available on the cell phone, so people cannot call whenever they feel like it. I am quite perturbed by the fact that she told me that I cannot contact anyone from Discovery Bank via email. Why is that? In what Era are we living in? She said that if no one can get hold of me then I must wait for someone to contact me via email. This is ridiculous! In the meantime they keep charging me fees when I requested closure more than 6 weeks ago! I advised them of the times that I am available today . Noone contacted me.I advised them further thant if I do not receive an email, I will post this on every media platform and contact their CEO 's office directly. I am sick and tired of being given the run around by them. I texted them on FB and they promised me that someone will call me. But nothing materialized. So I will contact Hylton tomorrow.