POOR SERVICE DISCOVERY BANK!!

I had a ********** debit on my Discovery credit catd account. Firstly, Discovery do NOT reply to emails (why i have no idea?!), secondly, when i called them, i was told that they cannot reverse the debit and i must fill out 4 PAGES of dispute forms?! Then she said it would take about 6 weeks for me to get my money back, if at all?! I told her to just close my account, to which i was told, i cannot do because then there cannot be a dispute opened?! I am SO close to going to a bank that replies to customer's emails!!