Poor Service Delivery and unclear communication

I app**** for a Discovery Card two weeks ago, a consultant called to confirm the application and deliver the card.

The card was delivered on 12 April 2018 and my ID and proof of residence was collected by CCD.

The letter accompanying the card had instructions on how to activate the card, I followed the instructions and the process failed.

I called Discovery was informed that CCD had not yet delivered the documentation to FNB and that it should be done soon.

I waited until Monday 16 April 2018 to activate the card to no avail. I contacted Discovery and they said they had escalated the matter and that they woud get back to me - no one did. I called them Tuesday 17 April 2018 and was told of a backlog with FNB that should take up to a further three working days - all of which is not written on their website nor the letter accompanying the card.

I called on Wednesday 18 April 2018 to be told that it could take a further two days and that the matter would be escalated.

This is poor service in that Discovery promises one thing and that's what the customer lives on, we are never made aware of the processes that could delay the process.

I am not impressed with this as the client is left to suffer.

This is unacceptable and I cannot wait over 8 days - according to my last call - to get a silly card activated.