Poor Service, Data bundle purchased, account debited but no data received

On Wednesday morning I purchased a data bundle for R229.00 the transaction was successful on the APP however I never recieved the data, I called and logged the query and the consultant advised she would escalate and provide me with feedback or the transaction would be reversed or my data would be loaded. No feedback was received, no transaction reversed and no data received, on Thursday evening I tried to purchase data again as I needed data and airtime. Same thing happened debited my account but no data or airtime received. I called Discovery again and was advised the same thing, they would escalate as they can see my previous query and would provide me with feedback by 9pm. No feedback received, this morning (Friday) I called again as now I've been without communication for 3 days, so all I want is to have the transactions reversed. The consultant advises they do not have the authority to reverse the transaction as the funds is already with the merchant, they can re-escalate my incident but they cannot advise when I will receive feedback.

Discovery, I would like to know what would happen if I am stranded unable to call or notify anyone because firstly I cant purchase data/airtime on my banking app. secondly I already spent R460.00 of data and airtime that I do not have. And then I have to wait indefinitely until feedback is received?????

I would like to have the transactions reversed!