Poor service - card deactivated due to FICA with no adequate notification and still does not work

Thanks for your reply, the card has been reset a few times and yesterday afternoon she tried to go shopping. This is the 4th or 5th time the card has been rejected after following the instructions from the call center operators who has given us different instructions every time. It appears that the training is poor of your call center as there is no consistent answer . We are not resolving the problem but every day she is told to check the Nedbank ATM for balances which then says card invalid. We are being seriously inconvenienced as no solution is coming forward. You did not respond on the FICA issue that caused this card to be out of action for so long. I will request once again for my wife to try the card , can some one phone me as we are going away on holiday on Friday. When was this card reset