BS
Brian S
1 reviews | Active since Jan 2011
28 Dec 2020, 09:47
Poor service - card deactivated due to FICA with no adequate notification and still does not work
Despite complaining about the card not working for over 3 weeks all I get a reply that says that Discovery Bank has escalated the problem. The card is still not working. I requested feedback by phone but this is too much trouble. It is clear that Discovery Bank does not care about their poor customer experiences ,as they have not resolved the issue or answered my questions. I will be left no option but to phone the MD Barry of Discovery bank. It is a sad day to have to escalate a problem to this level to try and get a card properly activated.
Helpful (0)
Replies (1)0
Replies (1)BS
Brian S's updateReviewer Update
29 Dec 2020, 12:30I cant believe this that after registering many calls at your call centers and many complaints later on Hello Peter.com where you say that the problem is being escalated Now all you do is ask me to phone in and repeat my self again. You are embarrassed for the public to see your poor response so you make it private.
Have you no respect for your customers and cant even bother to resolve or to pick up a phone to me. I am totally disgusted with your response. You just take the easy way out that is why the problem is not being resolved.
What do I have to do to get action ???????????????????????????????????
Have you no respect for your customers and cant even bother to resolve or to pick up a phone to me. I am totally disgusted with your response. You just take the easy way out that is why the problem is not being resolved.
What do I have to do to get action ???????????????????????????????????
BS
Brian S's update29 Dec 2020, 12:30
Reviewer Update
I cant believe this that after registering many calls at your call centers and many complaints later on Hello Peter.com where you say that the problem is being escalated Now all you do is ask me to phone in and repeat my self again. You are embarrassed for the public to see your poor response so you make it private.
Have you no respect for your customers and cant even bother to resolve or to pick up a phone to me. I am totally disgusted with your response. You just take the easy way out that is why the problem is not being resolved.
What do I have to do to get action ???????????????????????????????????
Have you no respect for your customers and cant even bother to resolve or to pick up a phone to me. I am totally disgusted with your response. You just take the easy way out that is why the problem is not being resolved.
What do I have to do to get action ???????????????????????????????????