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HP
Herold P

1 reviews | Active since Apr 2013

22 Feb 2022, 23:42

Poor service at nausea

It's been a week since I sent proofof payment spoken to Kabeko R and to Bathabile who both did not log a query until I spoke With Kagisi who did log a call and gave me the queelry number. However it's again 48 hrs since and still have it heard from them.

0
Replies (8)
Discovery Bank
Discovery Bank's reply24 Feb 2022, 07:01
Official
Good day Herold 

Thanks for reaching out to.

Please accept my apologies that you haven't been assisted but I'd love to help you.

Your query is obviously regarding a missing payment, would you mind confirming the amount and date of payment.

Kind regards
Nicolene
HP
Herold P's update24 Feb 2022, 11:16
Reviewer Update
Well too late... You've already remitted my money back to my forex account and in the process stuffed up my weekend away as I've got a paid break away and needed this money desperately. Proof of which I can provide. You have irrevocably damaged our relationship hence I've written to the banking ombudsman already. From other reviews it seems this is a common. trend with this bank. I'm forced to resend my money here again hopefully you will get it right to fund my account with you. However my weekend is already spoiled I will have to forfeit my paid break which I will claim from you.
Discovery Bank
Discovery Bank's reply28 Feb 2022, 12:20
Official
Hi Herold

Thank you for your email.

I sincerely apologize for the experience you had and understand where your frustration is coming from.

Kind regards
Nicolene
HP
Herold P's update28 Feb 2022, 19:40
Reviewer Update
Kindly investigate as my funds were remitted again and has not been processed on your side as yet.

HP
Herold P's update01 Mar 2022, 18:34
Reviewer Update
No surprises here again. Still no funds being deposit by your forex dept. And still no phone call from some competent individual working in your customer experience analyst team.
Discovery Bank
Discovery Bank's reply04 Mar 2022, 14:17
Official
Hi Herold 

Thank you very much for taking my call.

As discussed the relevant team is waiting on the documents and will be dealing with the query once received.

I hope you have a great day and weekend further.

Kind regards
Nicolene
HP
Herold P's update10 Mar 2022, 16:25
Reviewer Update
Pls check with Neo Senwele whom I sent Pop to as Raylenes email out office msg reads that she is away till the 14 March. Kindly expedite and revert via Hello Peter, email or mobile
Discovery Bank
Discovery Bank's reply01 Apr 2022, 16:00
Official
Hi Herold

You would've received feedback from our Executive Relationship Managers regarding your case.

Regards