lD
louis D
1 reviews | Active since Nov 2023
22 Oct 2026, 16:19
Poor service and lock of assistance
I was charged R210 for a replacement card which the consultant instead of reversing the request cancelled when I mistakenly ordered a replacement card thinking I had lost my original card.
Apparently I now don't get the replacement card, my initial card is blocked and they took my R210.
This poor excuse of a bank will not see my bank with them any longer.
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Replies (2)
Discovery Bank's replyOfficial
22 Oct 2026, 16:29Hi Louis,
We would like to apologize for the experience that you have had with us.
We will be looking into this for you and provide you with feedback as soon as possible.
Kind Regards
The Discovery Bank team
We would like to apologize for the experience that you have had with us.
We will be looking into this for you and provide you with feedback as soon as possible.
Kind Regards
The Discovery Bank team
Discovery Bank's reply22 Oct 2026, 16:29
Official
Hi Louis,
We would like to apologize for the experience that you have had with us.
We will be looking into this for you and provide you with feedback as soon as possible.
Kind Regards
The Discovery Bank team
We would like to apologize for the experience that you have had with us.
We will be looking into this for you and provide you with feedback as soon as possible.
Kind Regards
The Discovery Bank team
lD
louis D's updateReviewer Update
22 Oct 2026, 16:31********.
I am on the line with your call Centre now and the team lead is refusing to talk to me.
The initial consultant was unaware that my primary card was deactivated hence why HE canceled the replacement card.
Tapelo who I was talking with said you guys won't be able to replace the card or refund my money.
lD
louis D's update22 Oct 2026, 16:31
Reviewer Update
********.
I am on the line with your call Centre now and the team lead is refusing to talk to me.
The initial consultant was unaware that my primary card was deactivated hence why HE canceled the replacement card.
Tapelo who I was talking with said you guys won't be able to replace the card or refund my money.