MP
Martin P
1 reviews | Active since Aug 2018
19 Dec 2022, 16:16
Poor service and *****
I'm so disappointed with Discovery Bank,I just opened a new transactional account, I was charged for things I don't know,I called them for 20 minutes, they still can't explain to me what attracted the charges,I was promised Discovery Miles I received nothing, I'm so disappointed.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
19 Dec 2022, 16:41Hi Martin
Thanks for reaching out to us.
I have checked on your account and can confirm that all most fees on your account is for real-time payments made out of your account. If there is a different charge on your account that you do not understand, please could you advised the date of the transaction and the amount.
In regards to your Welcome Miles query, you do qualify as Welcome Miles are offered to those who open a full banking suite or credit card. Unfortunately, a transaction account and our savings accounts don’t qualify for Discovery Miles.
Regards
Girshwin
Thanks for reaching out to us.
I have checked on your account and can confirm that all most fees on your account is for real-time payments made out of your account. If there is a different charge on your account that you do not understand, please could you advised the date of the transaction and the amount.
In regards to your Welcome Miles query, you do qualify as Welcome Miles are offered to those who open a full banking suite or credit card. Unfortunately, a transaction account and our savings accounts don’t qualify for Discovery Miles.
Regards
Girshwin
Discovery Bank's reply19 Dec 2022, 16:41
Official
Hi Martin
Thanks for reaching out to us.
I have checked on your account and can confirm that all most fees on your account is for real-time payments made out of your account. If there is a different charge on your account that you do not understand, please could you advised the date of the transaction and the amount.
In regards to your Welcome Miles query, you do qualify as Welcome Miles are offered to those who open a full banking suite or credit card. Unfortunately, a transaction account and our savings accounts don’t qualify for Discovery Miles.
Regards
Girshwin
Thanks for reaching out to us.
I have checked on your account and can confirm that all most fees on your account is for real-time payments made out of your account. If there is a different charge on your account that you do not understand, please could you advised the date of the transaction and the amount.
In regards to your Welcome Miles query, you do qualify as Welcome Miles are offered to those who open a full banking suite or credit card. Unfortunately, a transaction account and our savings accounts don’t qualify for Discovery Miles.
Regards
Girshwin
MP
Martin P's updateReviewer Update
19 Dec 2022, 17:07Real-time payment are charged immediately, and it cost R10 per transaction, how did I attract R101.
Discovery mile - they side to me if I spent R2500 and deposit over R5000 60 days I opened this account ill earn 1500 miles,I have done all that,but I'm still waiting. You guys are dishonest.I was not told about vitality premium, now BOOM R19,YOU ARE NOT TRUST WORTHY. I FEEL CHEATED.
Discovery mile - they side to me if I spent R2500 and deposit over R5000 60 days I opened this account ill earn 1500 miles,I have done all that,but I'm still waiting. You guys are dishonest.I was not told about vitality premium, now BOOM R19,YOU ARE NOT TRUST WORTHY. I FEEL CHEATED.
MP
Martin P's update19 Dec 2022, 17:07
Reviewer Update
Real-time payment are charged immediately, and it cost R10 per transaction, how did I attract R101.
Discovery mile - they side to me if I spent R2500 and deposit over R5000 60 days I opened this account ill earn 1500 miles,I have done all that,but I'm still waiting. You guys are dishonest.I was not told about vitality premium, now BOOM R19,YOU ARE NOT TRUST WORTHY. I FEEL CHEATED.
Discovery mile - they side to me if I spent R2500 and deposit over R5000 60 days I opened this account ill earn 1500 miles,I have done all that,but I'm still waiting. You guys are dishonest.I was not told about vitality premium, now BOOM R19,YOU ARE NOT TRUST WORTHY. I FEEL CHEATED.
MP
Martin P's updateReviewer Update
19 Dec 2022, 19:15I opened an account of R10 a month, I don't know what you are referring to R135
MP
Martin P's update19 Dec 2022, 19:15
Reviewer Update
I opened an account of R10 a month, I don't know what you are referring to R135
Discovery Bank's replyOfficial
19 Dec 2022, 19:25Were you contacted by our sales team, as systems show that you have bundled account which cost R135 monthly? This would have also been displayed before selecting the account on the bank app.
Regards
Girshwin
Regards
Girshwin
Discovery Bank's reply19 Dec 2022, 19:25
Official
Were you contacted by our sales team, as systems show that you have bundled account which cost R135 monthly? This would have also been displayed before selecting the account on the bank app.
Regards
Girshwin
Regards
Girshwin