POOR SERVICE AND ********** BANK STATEMENT

Helen,<br> <br> I'm at wits' end with Discovery and tired of saying the same thing over and over again.<br> On the last day of your sunglass hut special I spent R3000 on your card and a few hundreds on another card. Your transaction went through at 18H46 on 30th June. I've attached a screenshot from my mobile on the email I sent you.<br> On the 8th July I went to the merchant to exchange the pair. I opted for a cheaper 1 and they then had to refund R640 into my card. <br> I REGRET ASKING THEM TO REFUND THE FUNDS INTO YOUR CARD!!<br> The merchant UNFORTUNATELY forgot to use my card number as a reference when processing the refund.<br> I told you to call me in 5 minutes yesterday and you didn't!<br> Then you send an irrelevant email with incorrect dates!<br> FNB phoned me last week and I asked,'where does the sunglass hut cashback come from because according to you I didn't spend money at that merchant'.<br> THEN WHAT DO YOU KNOW!THE SUNGLASS HUT CASHBACK DISAPPEARED FROM MY STATEMENT BUT LUCKILY I HAD TAKEN A SCREENSHOT!<br> <br> Where is the R173.22 cashback on the 8th July?<br> This is nonsense, you run specials and when you have to pay-up you make ridiculous excuses. I want my refund and cashback which you said you'd pay in August