Poor Service and Feedback

Discovery bank ran a promotion to join the gym and get your activation fees back in miles and to date I have had the most terrible service regarding this not to mention that after waiting 15 business days I was still not refunded. I joined the gym in December set up a Discovery bank debit order as per the promotion. I logged a query whereby I was advised to wait another 5 business days and still no refund regarding my joining fee. I logged another query to be told that the finance person was on leave and that the initial consultant that helped me would phone me back the next day as they leave work early. No call back was received and I logged another query whereby I was told by a new consultant they were waiting for the team leader and would phone me back to resolve this. Still no call back and still no refund on my joining fee. If this is the level of service Discovery bank offers I could have stayed with FNB and had no issues.