Poor service and empty promises

Item: Discovery Bank
Rating: 1
Author: Riaan J

I logged a debut order dispute 38 days ago. Since it's older than 40days Debit order the agent said it would take 3 days, a week later I called in and they said the agent was wrong it will take 30days. So 31days later I called in and the agent told me that discovery only started it 6days after I logged it. Today I call and they said it's still in process. Very poor service and I wonder why I switched from caoitec bank

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

22 Jun 2025, 08:13

Hi there,

Please receive this as confirmation of receipt and acknowledgement of your query.

Thank you for your patience and understanding while I investigate this for you.

Kind regards,
Nosisa

Discovery Bank's reply22 Jun 2025, 08:13

Official

Hi there,

Please receive this as confirmation of receipt and acknowledgement of your query.

Thank you for your patience and understanding while I investigate this for you.

Kind regards,
Nosisa

Discovery Bank's replyOfficial

10 Jul 2025, 10:01

Good day Riaan,

We apologize for the delay in getting back to you.

Our records show that there was a credit payment into your account following a successful debit order dispute. The credit was made on 23 June 2025.

Kindly advise if you still require any further assistance with this.

Kind regards,
Nosisa

Discovery Bank's reply10 Jul 2025, 10:01

Official