WP
Wilhelm P

1 reviews | Active since Apr 2024

04 Apr 2024, 07:39

Poor service

I contacted Discovery Bank in January to close my credit card as I no longer need it. I received a settlement amount which had to be paid by the 26th of January. I did so. In February I received notifications via SMS and email that I need to pay a minimum fee of R87,08. I send an email informing them of my request and that I paid the settlement amount. Got no response. In March I received notifications again that I must pay a minimum fee. I called the call center and explained that I want the account closed. They responded by sending me another settlement amount before they will close the account. I responded with another email - again got no response from Discovery Bank.

I paid the first settlement amount - now they refuse to close the account and want to milk me for more money!

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Replies (1)
Discovery Bank
Discovery Bank's reply25 Apr 2024, 09:43
Official
Hi Wilhelm.

Thanks for reaching out to us.

Kindly note that I am working on your case, and I will provide you with feedback as soon as possible.

Kind regards
Nkhensani