Poor service

Item: Discovery Bank
Rating: 1
Author: Josh H

My account was put on hold. I sent in all documents the bank asked for in order to unblock the account. In the app I received a message stating that it has been complete but my account has stayed closed. Everytime I phoned the bank, they said that an investigator will call me to tell me exactly whats happening with the hold but then I never receive a phone call, ever! This is ridiculous service.

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

05 Aug 2025, 16:29

Hi Josh

Thanks for reaching out to us, we apologize for the experience that you have had with us.

I am looking into this and will get back to you.

Kind regards,
Mpho.

Discovery Bank's reply05 Aug 2025, 16:29

Official

Hi Josh

Thanks for reaching out to us, we apologize for the experience that you have had with us.

I am looking into this and will get back to you.

Kind regards,
Mpho.

Discovery Bank's replyOfficial

07 Aug 2025, 14:23

Hey Josh

I have consulted with our ***** team, we have escalated the case with the assigned investigator. The investigator will reach out to you with further details.

Kind regards,
Mpho.

Discovery Bank's reply07 Aug 2025, 14:23

Official

Hey Josh

I have consulted with our ***** team, we have escalated the case with the assigned investigator. The investigator will reach out to you with further details.

Kind regards,
Mpho.