RG
Ryan G
1 reviews | Active since Apr 2012
10 Sept 2020, 11:33
Poor service
Very poor service and NO CONTACT details!! I have sent an email to cancel my Discovery Credit card, when my account was "merged" from FNB to Discovery Bank- still getting statements, billing me for a monthly fee- have not used the account in over 2 years, and cannot get hold of Discovery via telephone-STAY AWAY FROM DISCOVERY!!! VERY POOR SERVICE
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
09 Oct 2020, 09:35Good day Ryan,
Thank you for bringing your concerns to our attention.
We sincerely apologise for poor service you received while trying to close your Discovery Credit Card account. This is not the level of service we strive to provide to our clients.
We have requested that the relevant department contact you regarding the cancellation of your account. You can expect this call within three working days.
Kind Regards
The Discovery Bank Team
Thank you for bringing your concerns to our attention.
We sincerely apologise for poor service you received while trying to close your Discovery Credit Card account. This is not the level of service we strive to provide to our clients.
We have requested that the relevant department contact you regarding the cancellation of your account. You can expect this call within three working days.
Kind Regards
The Discovery Bank Team
Discovery Bank's reply09 Oct 2020, 09:35
Official
Good day Ryan,
Thank you for bringing your concerns to our attention.
We sincerely apologise for poor service you received while trying to close your Discovery Credit Card account. This is not the level of service we strive to provide to our clients.
We have requested that the relevant department contact you regarding the cancellation of your account. You can expect this call within three working days.
Kind Regards
The Discovery Bank Team
Thank you for bringing your concerns to our attention.
We sincerely apologise for poor service you received while trying to close your Discovery Credit Card account. This is not the level of service we strive to provide to our clients.
We have requested that the relevant department contact you regarding the cancellation of your account. You can expect this call within three working days.
Kind Regards
The Discovery Bank Team