RP
Rajesh P
1 reviews | Active since Dec 2016
08 Nov 2024, 13:15
Poor service
Great Bank to bank with until there is an issue you need resolving .. You get pushed around to different Agents with no Supervisors taking responsibility despite requests for escalation . They keep shifting the bar regarding turnaround times
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Replies (1)
Discovery Bank's replyOfficial
11 Nov 2024, 13:22Hi Rajesh
Thanks for reaching out to us.
I would like to apologise for the service you have experienced to this point and would like to assist you with this matter.
Our systems show that your case has been escalated to our executive complaints manager. I have requested the person dealing with your case to provide you with feedback as matter of urgency.
Regards
Girshwin
Thanks for reaching out to us.
I would like to apologise for the service you have experienced to this point and would like to assist you with this matter.
Our systems show that your case has been escalated to our executive complaints manager. I have requested the person dealing with your case to provide you with feedback as matter of urgency.
Regards
Girshwin
Discovery Bank's reply11 Nov 2024, 13:22
Official
Hi Rajesh
Thanks for reaching out to us.
I would like to apologise for the service you have experienced to this point and would like to assist you with this matter.
Our systems show that your case has been escalated to our executive complaints manager. I have requested the person dealing with your case to provide you with feedback as matter of urgency.
Regards
Girshwin
Thanks for reaching out to us.
I would like to apologise for the service you have experienced to this point and would like to assist you with this matter.
Our systems show that your case has been escalated to our executive complaints manager. I have requested the person dealing with your case to provide you with feedback as matter of urgency.
Regards
Girshwin